Manion's Return Material Authorization Policy

Returns Policy Our “No Hassle” Returns Guarantee We want you to be completely satisfied with your purchase. We make every attempt to accurately describe and authenticate all items on the auction, and NEVER knowingly offer reproduction items as original. Our liberal shipping and review policy is the best evidence of our desire to be sure you are happy with your purchase. If you are not 100% satisfied with your purchase during the initial shipping and review period, you may request a Return Material Authorization for full refund (less postage, handling and insurance fees). Shipping and Review Period Return Material Authorization (RMA) requests must be made within 17 days (standard days, not business days) from the date of shipment for continental U.S. customers. This period is called the initial shipping and review period, and guarantees a “no hassle” returns policy (except on non-returnable items, see below). Residents of Hawaii and Alaska must request an RMA within 22 days of shipment. Due to the shipping times, international customers have 45 days to submit an RMA request. Excessive abuse of the “no hassle” shipping and review period, which is not due to extreme description conflict, may result in a separate restocking charge at the company’s discretion. RMA requests after the initial 17 day shipping and review period (HI & AK, 22 days; international, 45 days) will incur a processing fee of 1% of the realized price for each day past the deadline, for a maximum charge of 13% of the realized price. (example .. if a request for return of a $100.00 item is made 10 days after deadline, then the processing fee would be $10.00). All sales are considered final after 30 days for continental U.S. customers (35 days for Hawaii and Alaska) and 60 days for international customers. Failure to pay when an invoice is due (see Payment & Terms of Sale) may void return privileges for items on the invoice in question, and will adversely affect your customer status. RMA Procedure All RMA requests must go through the Online Return Merchandise Authorization Form. If you are unable to use the online RMA form, please call customer service (Mon - Thu. 9:00 am – 4:00 pm CST) and a representative will file one on your behalf. No item will be accepted for return without a valid RMA. Once an RMA form is submitted and approved, you will receive an RMA number via email within 48 hours (not including weekends or holidays), unless filed by customer service. This email must be printed and accompany the return inside the package. The RMA number must also be legibly and boldly written on outside of the package, readily viewable by our receiving department. Items must be returned in their original packaging and original condition. Substitute packaging will not be accepted. Returns will be credited back to the credit card used for payment. If another payment method was arranged, then we can issue payment via a letter of credit or check. This will be a choice made when the form is filled out. Refunds will be issued per the original method of payment. Please allow a minimum of 30 days to process the return once Manion's has received the item. However, all customers have the option of requesting a Letter of Credit, which can be used IMMEDIATELY for additional purchases. Postage, Handling and Insurance fees are not refundable. Manion’s is not responsible for return items damaged or lost during shipment. As the shipper, you must file a claim with the carrier concerned. Non-Returnable Items Reproduction Items- Items clearly described as a reproduction or listed in a reproduction category will not be accepted for return. Low-Value Items- Returns will not be accepted for items whose realized price is equal to or less than $20.00. Paper Goods, Books, and Photographs- These items will not be accepted as a return, except in cases of extreme description conflict.